Shipping Pollicy

SHIPPING

As soon as you place your order, you will receive a confirmation email. Orders are shipped 2 days from date of purchase and the customer will receive them within 5 – 7 days from ordering. International shipping times may differ according to the location. All orders are shipped from our studio in Gurgaon using the best couriers partners and for international orders tie up with other reputed shipping companies. In case the customer requires the delivery to be done urgently, we will have to be notified 2 days in advance.

Shipping within India

Please allow 5-7 working days from dispatch for your goods to reach the destination.

ORDER CANCELLATION

If you wish to cancel your order, write to us within 24 hours of placing the order at storiesourway@gmail.com

International Shipping 

  • Free shipping for all international orders above USD 200.
  • International orders take 10-12 business days to be delivered.

 

EXCHANGES AND RETURNS 

 

We hope you love your pieces bought on our website. We do not provide exchanges/returns on Sale items. Every piece is meticulously handcrafted and takes weeks to finish. However, damaged or defective pieces will be replaced by an identical item. If a replacement is not possible, a refund will be offered in the original form of payment. 

We take great effort to carefully pack and crate our creations to guard against damage while in transportation. It is your obligation to inspect each item upon arrival of your items, and those that are damaged shouldn’t be signed for. If your product arrives in a different condition, please get in touch with us within 48 hours and send a photo of the problem to storiesourway@gmail.com. Someone from our team will then recommend the best course of action, which may include a return or repair. 

Linen

Domestic orders: Within 5-7 days from purchase

International orders: Within 12-15 days from purchase