Kindly read the following terms and conditions carefully. Please note that by accessing or using the services provided by SOW- stories our way, whether automated or otherwise you, a registered user or guest user in terms of the eligibility criteria set out herein you ("user" and/or "you") agree to be bound by these terms and Conditions ("terms") and any additional terms and conditions are subject to the below mentioned terms & Conditions. By subscribing to or using any of our services, you agree that you have read, understood and are bound by the terms, regardless of how you subscribe to or use the services. If you do not want to be bound by the terms, you must not subscribe to or use our services.
In case of requests for order cancellations, SOW- stories our way reserves the right to accept or reject requests for order cancellations for any reason. As part of usual business practice, if we receive a cancellation notice and the order has not been processed / approved by us, we shall cancel the order and refund the entire amount. We will not be able to cancel orders that have already been processed. For cancellation of orders that have been dispatched please refer to our Returns section below. SOW- stories our way has the full right to decide whether an order has been processed or not. The customer agrees not to dispute the decision made by SOW- stories our way and accept SOW- stories our way decision regarding the cancellation.
RETURN AND REFUNDS
All products ordered from stories our way and successfully delivered to the user by the respective seller may be returned to the seller in accordance with the terms contained in the respective seller policy. However no products will be accepted by the seller if (a) the products have been damaged by the user (b) if there is a change in the quality, quantity or other characteristics of the product (c) if as per the seller the product returned is not the product that was delivered (d) any other circumstances that SOW-stories our way and/or the seller may notify or deem appropriate from time to time. In case of returns: Return/size exchange should be initiated within 7 days of order delivery. The tags on the product should be intact. The product should be unwashed, unused and in an undamaged condition. The item needs to be returned along with the original packaging. Refund, if any, shall be made at the same issuing bank through which the product was purchased. For payments made through electronic means like debit card, credit card, net banking, wallet etc. refund shall be made using the same payment mode The user acknowledges that SOW-stories our way will not be liable for any damages, interests or claims etc. resulting from non-processing an order or any delay in processing an order which is beyond control of SOW- stories our way.
SHIPPING AND DELIVERY
All products purchased from SOW- stories our way shall be delivered to the user via storiesourway.com through a logistics partner or by SOW- stories our way themselves by storiesourway.com. All deliveries where applicable shall be made on a best efforts basis, and while SOW- stories our way will endeavor to deliver the products on the dates intimated, SOW- stories our way disclaims any claims or liabilities arising from any delay in this regard. The logistics partner supported by storiesourway.com will make a maximum of three attempts to deliver your order. In case the user is not reachable or does not accept delivery of products in these attempts the respective SOW- stories our way reserves the right to cancel the order(s) at its discretion. Sometimes, delivery may take longer due to inter alia: bad weather flight delays political disruptions other unforeseen circumstances SOW- stories our way shall not be held responsible and will bear no liability in case of failure or delay of delivering the products including any damage or loss caused to the products.